Hi,
Now, when you repurchase the current monthly package (30 daily reward or 30 daily reward plus), despite the fact that the repurchase should not be possible until the end of the month, there is an error that you still can purchase it immediately after receiving the last reward.
At this time, it is recognized that the first day reward of the repurchased package is not delivered correctly.
We know tha we have to fix the errors right away so that this unpleasant experience does not happen again, but the current billing system and internal circumstances make it difficult to fix them right away.
We sincerely apologize for the unpleasant news.
Therefore, it is recommended that you repurchase the package 24 hours after the end of the monthly package period.
And for those who have already experienced such an unpleasant experience, and those who may experience the unpleasant experiences in the future until the problem is solved, we would like to make a 1:1 contact to pay the reward not given to masters that should have been received.
We are really sorry for making any masters feel unpleasant.
Our Dev Team will continue to do our best to guarantee the rights and joy of masters.
1:1 Contact: https://oolbluehelp.zendesk.com/hc/en-us/requests/new
Pleases be sure to include the team name in the game.
Comments
Post a Comment